1. Right of withdrawal from the contract

The customer has the right to withdraw from the sales contract without giving any reason within 14 days from the date of receipt of the order. To do so, the customer must submit a written statement of withdrawal from the contract or use the form available on our website.

1. Conditions for returning goods

The return of goods is possible only if the product has not been used, is complete, has no damage or signs of use, and is in its original packaging. The customer bears the cost of returning the goods.

1. Return procedure

To make a return, the customer must fill out the return form available on our website or contact us using the contact form or email address provided on the Contact page. After receiving the return form, we will contact the customer to determine the next steps.

1. Conditions for exchanging goods

The exchange of goods is possible only if the product has a manufacturing defect or is not in accordance with the order. In this case, the online store bears the cost of the exchange.

1. Exchange procedure

To exchange a product, the customer must contact us using the contact form or email address provided on the Contact page. After receiving the notification, we will contact the customer to determine the next steps.

1. Complaints

In case of complaints, the customer should contact us using the contact form or email address provided on the Contact page. All complaints will be considered within 14 days from the date of receiving the notification.

1. Contact

For any questions or concerns regarding returns and exchanges in our store, please contact us using the contact form on our website or via the email address provided on the Contact page.